Employee Assistance Programme. Already a Member?

Brush up your skills and make sure your team are getting the best from the programme.

There’s probably more to your EAP subscription than you realise, make sure your team are making full use of all the services on offer. There’s a wealth of information on our digital portal WellOnline covering a vast number of issues your people may encounter. Each factsheet offers practical advice for those facing an issue, their colleagues and family. In just a couple of clicks or with a simple phone call your team can contact our clinical team to get support and advice.

Whatever happens. We’ve got you.

We’re here for you.

The most important thing you can do is make sure your team knows we’re here for them if they need us. From staff room posters to factsheets, email newsletters or even our support with organising a wellness or awareness days, we’re determined to help you spread the word that you have their backs. Get in touch to find out how we can make sure your team know we’re in their corner.

Here’s a run-down of some of the best parts our EAP. From Advice and help sheets…

Advice and help sheets covering a comprehensive range of topics

The first port of call for your employees is Well Online, our dedicated web portal which packed with over 100 factsheets on all of the issues where we can offer support. This can be accessed from any device with complete anonymity.


Live Chat.

As well as Well Online portal, programme members also benefit from Live Chat and a 24/7/365 telephone assistance line. They will quickly be directed to appropriate services including counselling, legal advice, family support or our whistleblowing service. 

Managerial adviceline & Managed referrals.

Providing practical support to managers as they assist a team member with an issue is a vital part of our service. We’re on hand before, during and after to make sure managers are equipped to deal with any situation and are properly debriefed afterwards.

Personal counselling.

Where clinically appropriate and following an assessment, scheme members are eligible for a series of short-term solution-focused counselling sessions from a UK and Ireland wide network of highly qualified clinicians either face-to-face, online over the phone.

Legal information and guidance.

Our Well Online portal has factsheets covering everything from divorce, to child custody, to advice on legal disputes with neighbours. We can also connect programme members to specialist legal advisors over the phone in partnership with Law Express.

Legal Advice

Addiction support.

Expert help with alcohol, drugs, gambling or other addiction issues. Along with debt, substance abuse is a common issue in the hospitality industry. We can signpost scheme members to relevant local NHS treatment services and support them in gaining abstinence. Once on the road to recovery we can provide counselling to remain abstinent and to get life back on track.

Financial planning and debt advice.

Debt problems are increasingly common in our industry. EAP members can access specialist support from our partner Payplan to diagnose their debt situation. They can also receive one-to-one telephone advice on debt recovery solutions including bankruptcy, IVA’s and debt management plans. Advice on benefits is also provided by our partner Turn2Us. What’s more, eligible applicants will also be signposted to HA’s grants programme where appropriate.

Parenting helpline.

Our specialist partner Nest provides telephone advice and where clinically appropriate face-to-face or telephone counselling to help parents or carers deal with a wide range of issues relating to the children in their care.

Whistleblowing Hotline.

Enables an employee to report serious concerns they may have about potential wrongdoing in the workplace. Our service ensures that any issue is quickly reported to the employer in confidence to enable a quick resolution.